DITA North America · 2019 archive
Connect the machine, the content, and the service experience.
The 2019 announcement brought together Parts Aware Content Management, the XDocs Machine Industry Module, Salesforce delivery, and contributor participation.
- Component A
- Component B
- Component C
Relevant procedures.
Correct context.
Illustrative relationship, not a product screenshot
The 2019 announcement
Archive · Published 11 February 2019. Event invitations and roles reflect the original publication period; the event has passed.
Other innovations include; integration with Salesforce – enabling you to deliver sophisticated technical content through Salesforce, with navigation hierarchy, embedded multimedia, and information structure.
DITA North America will also provide a platform for Bluestream to showcase the new XDocs Machine Industry Module and introduce ‘Parts Aware Content Management’. Writing technical documentation for complex machines is a manually intensive process, but it doesn’t have to be. The XDocs Machine Industry Module opens new avenues for technical documentation teams to automate document assembly processes, then generate and deliver precisely tailored information for machine assemblies and enhance the customer’s experience.
Bluestream Media Contact
Bluestream will be there showcasing the latest evolution of XDocs CCMS – the fastest to deploy enterprise class DITA Component Content Management System. Highlights of XDocs’ functionality include unprecedented control over Branch, Merge and Release and industry leading Metadata Management. We will also be showing how SMEs (Subject Matter Experts) can at last be properly integrated into the content lifecycle without having to learn any new software tools or anything about DITA.
Bluestream provide the XDocs CCMS, a DITA-based Component Content Management System (CCMS) – the leading single vendor solution for organizations looking to improve and enhance their information workflow. With a unique rapid to deploy methodology coupled with unrivaled functionality, Bluestream are inspiring teams of authors to create powerful user-focused content that can be flexibly delivered to any device or platform.
Bluestream customers range from Fortune 100 organizations seeking complex cross-departmental documentation solutions to small businesses containing single author teams.
Bluestream has been in business since 1997 and has customers in many verticals, among them software, oil and gas, health care, military, manufacturing, and finance.
North America Office:
Nenad Furtula, VP Sales and Marketing
Tel: +1 604 669 4469
EMEA Office:
Rik Page, Sales & Marketing Director EMEA
+44 798 013 0260
Editorial context · October 2026
Two connected problems in the announcement
The Machine Industry Module was introduced as a way to automate document assembly and generate information tailored to machine assemblies. The Salesforce integration was described as a way to deliver technical content while retaining navigation hierarchy, multimedia, and information structure. Read both as capabilities described in the 2019 announcement; this page does not establish a current feature or compatibility list.
Plan the relationship before automating it
| Question | Why it belongs in the plan |
|---|---|
| Which configuration? | Identify the assembly, option set, or product version that determines which instructions apply. |
| Which content? | Record how each procedure relates to the configuration, including prerequisites and shared information. |
| Which approval? | Determine who verifies that the assembled information is complete and appropriate for that configuration. |
| Which destination? | Test whether the delivery experience preserves the context needed by the customer or service team. |
A representative demonstration is better than a generic one
Use a real, bounded example: two configurations that share most components but differ in one service procedure. Ask the team to show how the difference is represented, how a shared topic is changed, and how each resulting information set is reviewed. Include an exception, such as a missing relationship or an unapproved topic, so the demonstration reveals what happens when the source is incomplete.
Archive source: Parts-aware Content Management and Salesforce Integration at DITA NA, 11 February 2019.