PLM and ERP Systems
Streamlined Ingestion of Parts Data
What is a PLM or ERP System?
Parts data usually lives in an Enterprise Resource Planning (ERP) or Product Lifecycle Management (PLM) system, but documentation, IPCs, and customer portals all need to draw on it too. When that data has to be copied and reworked manually, delays and inconsistencies follow.
XDocs connects directly to ERP systems, so parts data flows into documentation workflows through automation, not manual handling.
The Problem with Disconnected Parts Data
When parts data sits in isolation from documentation or its database, every update means human intervention, re-entering or reformatting information across multiple systems through tedious version control.
That not only creates unacceptable publication lag time, it also opens the door to errors that impact technicians and customers alike.
Using Bluestream's XDocs DITA CCMS
+ Connecting ERP Data to Documentation Workflows
XDocs ingests Bills of Materials (BOMs) directly from ERP or PLM systems, either through BOM CSV files or API integration, along with parts diagrams from CAD software. Custom BOMs for product-specific or site-specific configurations are supported natively.
+ Keeping parts Information Accurate Across Outputs
A single connected source means parts data stays consistent everywhere it’s used, service manuals, IPCs, customer portals, and eCommerce integrations alike, without separate reconciliation work for each.
Faster Part Identification
Interactive, illustrated parts catalogues help technicians quickly locate the correct component using clear visuals, part numbers and structured product information
Fewer Support Calls
Giving technicians, dealers and customers direct access to reliable parts information reduces their reliance on manufacturer support teams, lowering service costs and freeing staff to handle more complex enquiries.
Faster Repairs
With accurate parts and supporting service information easier to access, technicians can diagnose issues and complete repairs more efficiently, minimizing equipment downtime.
Manufacturing Hub
Discover how XDocs help manufacturers manage complex technical content, streamline documentation workflows and deliver accurate product information across the entire service lifecycle.
