Field Technicians
Help your field technicians become more productive by easily finding the necessary content and seamlessly ordering the correct parts.
Speed up fieldwork with the XDelivery Documentation Portal
Make fieldwork more efficient and onboard new technicians faster with a centralized portal that makes it
easy to search for and find specific content like product version, configuration, procedures, and parts.
Create a self-service portal to deliver technical content like data sheets, installation manuals, troubleshooting guides,
Illustrated Parts Catalogs, training material, schematics, and more– in all your languages.
Add on the Manufacturing Suite to ingest Bills of Materials from enterprise ERP or PLM systems as well as parts
diagrams from CAD software, then easily publish the content as Integrated Parts Catalogs on
the XDelivery Documentation Portal.
Benefits for Field Technicians
Using the XDelivery Documentation Portal
1
6
2
3
4
5
ROBUST SEARCH FEATURES
Use full-text search to run text searches on all PDF and HTML content, and use metadata facets to filter all results.
PERMISSION CONTENT FOR DIFFERENT USER GROUPS
Configure content permissions for the XDelivery Reader Website, so that content is targeted according to which user logs in. Ensure that different user groups access just the content that they need to.
FILE DOWNLOADS & OFFLINE APPLICATION
The XDelivery Reader website has a download option on all file types, so you can quickly save a copy of the content you need. Add on the XDelivery offline application so users can select publications for offline access on a particular tablet or mobile device.
STABLE, FRIENDLY URLS TO CATEGORIES AND PUBLICATIONS FOR EASY SHARING
Each publication and category has a stable, editable URL so links are easy to view and share.
INTEGRATED PARTS CATALOGS & PARTS ORDERING
Deploy the Manufacturing Suite to add Integrated Parts Catalogs (IPC) and parts ordering to your XDelivery Documentation Portal. The IPC’s parts diagrams and hotspots enable technicians to quickly pinpoint the exact part they need. Integrate the IPC with your parts ordering system, so once technicians select a part on the diagram, they can order the part quickly and accurately for faster fixes.
HAVE ALL CONTENT TYPES FROM ALL CONTENT SOURCES IN ONE CENTRALIZED LOCATION
(Body) With all documentation for all users in one place, technicians can quickly search for what they need across a range of materials.
Deploy the XDelivery Documentation Portal with efficiency & ease.
“Bluestream’s client can now provide IPCs and service documentation to their customers based on exactly what was supplied and installed.“
Xerox Services HR meets DITA with the XDocs DITA CCMS
Hear from the Xerox Services HR Group about how the XDocs DITA CCMS delivered compelling ROI immediately by reducing authoring time, reducing SME review time, enabling a large amount of content reuse, and increasing the speed with which new variant publications can be created.
Integrating the XDelivery Documentation Portal for content delivery with Salesforce
Read about how T2 Systems deployed the XDelivery Documentation Portal for a self-service documentation experience that integrated with Salesforce Community and the XDocs DITA CCMS.
How United Airlines Streamlined Their Document Creation
United Airlines is the third largest airline globally, operating over 850 aircraft and employing over 84,000 staff. They operate more than 1.7 million flights each year and carry over 162 million customers.
FREE DOWNLOAD
Download our XDelivery Documentation Portal PDF, for a full list of technical features.
Contact us now to see the ease of use and power that the XDelivery Documentation Portal Solution can deliver for your organization.
