Manufacturing Suite
Bluestream works with manufacturing companies across the world providing solutions to extend the power of traditional tech pubs.
A REVOLUTION IN MANUFACTURING SUPPORT CONTENT DELIVERy
Manufacturing companies have a uniquely complex support content challenge. Technical documents such as Installation and Service Guides are required in conjunction with Illustrated Parts Catalogs (IPCs). This combination is essential as it enables customers or service technicians to efficiently locate and order parts.
The XDocs Manufacturing Suite is the only solution in the marketplace that solves this requirement. We automate the entire content lifecycle for IPCs, from ingestion of BOMs and CAD illustrations through delivery and parts ordering.
This along with the appropriate support documentation provides the ideal manufacturing support content solution.
Painless Parts Ingestion from ERP Systems
For parts handling, the XDocs Manufacturing Suite:
- Ingests Bills of Materials (BOMs) from enterprise ERP or PLM systems as well as parts diagrams from CAD software. Parts can be ingested from BOM CSV files or through API integration to ERP systems, for automated push to XDocs.
- Automates hot spot linking from parts illustrations to parts entries
- Supports custom BOMs for parts configurations (product-specific, site-specific etc.).
Automated Generation of IPCs
The XDocs Manufacturing Suite largely automates the generation of IPCs. The XDocs Manufacturing Suite provides:
- The unique ability to generate IPCs from BOM information and parts diagrams. BOMs are written to DITA XML which can then be edited or reviewed in the CCMS, or simply published as is.
- Fully styled publishing to a delivery portal such as XDelivery, or to HTML or PDF output
- The ability to quickly tailor IPCs for different configurations, sites, or product variants.
Integration with Technical Documents
Parts information in XDocs is semantically tagged and available to technical writers, enabling links, for example, from parts mentioned in Service Manuals to the IPC entries for those parts. This enables delivery of a unified content suite for customers.
SME Review of IPC Content
Technical documentation and IPC content is available for fast, efficient SME review and approval through an intuitive web interface.
Release Management
Once the IPC exists in the XDocs CCMS, the system’s release management tools can be used to branch IPC content (and any other content, such as service manuals) for specific releases, allowing you to manage product releases with precision.
Unified Content Delivery with XDelivery
Pairing the XDocs Manufacturing Suite with the XDelivery Documentation Portal enables:
- Unified delivery of all technical documentation including Service Manuals, IPCs, service schedules, training materials etc
- Ability to deliver configuration-specific IPCs, for manufacturers with complex BOM variants
- Superior customer experience with self service and reduced support costs
- Full support for delivery in an offline app (Apple, Android, and Windows)
Integration with eCommerce
IPCs published to XDelivery can be integrated with eCommerce systems such as SAP for parts ordering, enhancing the ability of service technicians and customers to quickly order the parts they need.
The XDocs Manufacturing Suite combination delivers:
- Ability to find and locate parts without the need to contact the manufacturer.
Costs are significantly lowered as call deflection is maximized.
- Enhanced brand perception from both customers and the channel
- Increased overall profitability
Enhance Content Creation Workflow in Manufacturing with the XDocs DITA CCMS
Bridge the gap between technical documentation and parts databases. Streamline efficiency for author teams and eliminate inconsistencies and errors.
