Customer Service Teams
Empower your customers and customer service teams with rapid access to the exact content that they require in the languages that they require.
Empower your customers to find the answers they need with the XDelivery Documentation Portal
The XDelivery documentation portal can be implemented as an out-of-the-box stand-alone delivery solution, or it can be integrated with your existing support sites.
Benefits For Customer Service Teams
Self Serve
You can empower your customers to find the answers to their questions with ease and at their convenience.
XDelivery’s powerful metadata features and search capabilities provide customers with the ability to rapidly find their own answers–and significantly reduce customer support costs.
Single Source of Truth
XDelivery can serve up all of your technical content from all of your sources, so both customers and customer service teams can locate the information they require in one place, centralized and easy to find.
Personalized & Localized Content
XDelivery allows you to control user access, so your content end-users can enjoy a more personalized user experience and access the content that’s relevant to them in the languages that they require.
Increase Support Agent’s Efficiency
Understanding user Patterns
XDelivery can provide you with analytics to give you insight into content usage and end-user content interactions to allow you to better position your technical content and eliminate redundant content.
Additionally, you could share your technical content analytics with your sales team or your customer experience teams.
Product Sheet
Download XDelivery Documentation Portal product sheet, for a full list of technical features.
