Customer Service Teams
Create a self-service portal to deliver technical and helpdesk content in all your languages.
Empower your customers to find the answers they need with the XDelivery Documentation Portal
Enhance your end user product experience by creating a centralized documentation portal where your customers
can search, browse, find, and share your knowledge assets easily.
The XDelivery Documentation portal can be an out-of-the-box stand-alone delivery solution or can integrate
with your existing support sites.
Benefits for Customer Service Teams
Using the XDelivery Documentation Portal
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PUBLISH ALL CONTENT TYPES
Publish all content types from all content sources in one centralized location for improved customer experience and findability.
Unify your content delivery by storing and publishing all your file outputs (PDF, HTML, Excel, etc.) in one location. So customers can find the specific helpdesk content they need such as data sheets, installation manuals, troubleshooting guides, Illustrated Parts Catalogs, training material, schematics, and more.
INJECT METADATA INTO MULTIPLE CONTENT FORMATS
Add metadata tags at the category, publication, or HTML topic level and publish metadata as filters for faceted search. Use XDelivery to implement a unified metadata strategy on all content types to improve findability.
INDEX PDFS AND HTML TOPICS FOR FULL-TEXT SEARCH
When you import PDF and HTML files, they are automatically indexed for full-text search. Customers can start finding this content in their full-text search results right away.
INTEGRATION WITH YOUR EXISTING HELP SITES & SYSTEMS
Sales force, Zendesk, Service Now etc.
PERMISSION CONTENT FOR DIFFERENT USER GROUPS
Set permissions at the publication or category level to display different content for different user groups. Permissions enable you to configure one XDelivery Documentation Portal for a variety of use cases.
For example, internal users, technicians and public users could view content permissioned specifically for them and their needs on the same XDelivery Reader website.
SINGLE SIGN-ON (SSO) INTEGRATION
Streamline authentication with an SSO integration. SSO allows users from your current systems to login with their existing credentials for a cohesive experience.
STABLE, FRIENDLY URLS FOR EASY SHARING
You can use the default, stable URLs or you can edit the part of it that directs to specific categories and publications so that links are even easier to view and share.
Deploy the XDelivery Documentation Portal with efficiency & ease.
“The ability to publish technical documents to a web portal fully integrated with Salesforce Community has been a game changer for T2.“
“It is enabling our customers to find the information they need and provides T2’s Account and Support teams the ability to stay in one tool while learning what is new with our products, troubleshoot issues, and communicate with our customers.”
Xerox Services HR meets DITA with the XDocs DITA CCMS
Hear from the Xerox Services HR Group about how the XDocs DITA CCMS delivered compelling ROI immediately by reducing authoring time, reducing SME review time, enabling a large amount of content reuse, and increasing the speed with which new variant publications can be created.
Integrating the XDelivery Documentation Portal for content delivery with Salesforce
Read about how T2 Systems deployed the XDelivery Documentation Portal for a self-service documentation experience that integrated with Salesforce Community and the XDocs DITA CCMS.
How United Airlines Streamlined Their Document Creation
United Airlines is the third largest airline globally, operating over 850 aircraft and employing over 84,000 staff. They operate more than 1.7 million flights each year and carry over 162 million customers.
FREE DOWNLOAD
Download our XDelivery Documentation Portal PDF, for a full list of technical features.
Contact us now to see the ease of use and power that the XDelivery Documentation Portal Solution can deliver for your organization.
