Case Study
- Case Study
- NapaTech
NapaTech - XDocs DITA CCMS 10 Years On - Continuously delivering value & supporting evolving processes
About NapaTech
Napatech helps companies to reimagine their business by bringing Hyperscale computing benefits to IT organizations of every size. They enhance open and standard virtualized servers to boost innovation and release valuable computing resources that improve services and increase revenue.
Their reconfigurable computing platform™ is based on a broad set of FPGA software for leading IT compute, network and security applications that are supported on a wide array of FPGA hardware designs.
The Challenge
Cutting edge hi-tech equipment requires comprehensive and accessible documentation. This puts pressure on technical documentation departments, custom products and regular upgrades increases this pressure.
In 2014 and at the leading edge of their industry, Danish technology company Napatech needed to overhaul their authoring processes and tools to support the creation of better content in a reduced timeframe. Information needed to be more accessible to end users and consistent across the whole product set.
“The move to DITA enabled Napatech to improve the quality of our documentation whilst reducing lead time and creating capacity to work on multiple projects in parallel.
The decision to select XDocs DITA CCMS has certainly been validated and we look forward to continuing to work with the Bluestream Team.”
Simon Lincoln
Director, Product Marketing
NapaTech
The Solution
The Napatech team already had some practical experience of DITA but felt they could still benefit from some outside assistance and guidance.
UK consultancy company Mekon were engaged to validate the decision to move to DITA and help select the most appropriate tools.
A short engagement confirmed DITA was a good technology fit and identified Bluestream XDocs
DITA CCMS and Ixiasoft as the most likely CCMS to meet Napatech’s immediate and future needs.
A comprehensive guided hands-on evaluation was conducted. Dozens of use cases and user stories were tested across both systems.
This thorough direct comparison testing resulted in the selection of Bluestream’s XDocs DITA CCMS. Napatech also adopted oXygen XML Author for content creation.
T2 was able to publish all DITA documents directly to the Salesforce-integrated T2 Knowledge Base for Single Sign On and Search.
The Results
Adopting DITA delivered a major productivity boost to Napatech’s authoring team – reducing lead time and creating capacity to work on multiple projects in parallel. The team were also able to contribute accurate, timely product data for the marketing team to include in their promotional materials, with no loss of visual appeal or brand identity.
Moving to DITA has enabled Napatech to effectively reuse their content when creating documentation for multiple hardware platforms and product variants.
Ten years on, the content lifecycle has evolved to meet new challenges and continues to be effectively underpinned by Bluestream’s XDocs DITA CCMS.
Realize the potential of your content
The XDocs DITA CCMS, the XDelivery Documentation Portal, and the Manufacturing Suite add value by streamlining documentation processes, creating efficiencies, improving content quality, and enhancing customer experience.
